Customer Service
Bright Futures Counseling help
How can we help?
Get help with an IMPACT membership, a Bright Futures Counseling shop order, digital downloads, school purchase orders, or your customer account.
IMPACT membership help
Need a payment receipt, card update, access help, plan change, temporary pause, school-purchase information, or cancellation? Our dedicated IMPACT help page walks you through the right next step.
Manage your IMPACT membership Open the IMPACT membership portal
Help with a shop order
Need a receipt, cannot find your download, bought the wrong resource, or have a question about a Bright Futures Counseling order?
- Check the email address used at checkout, including spam and promotions folders.
- Use the person icon at the top of the site to sign in and review your order history.
- If you email us, include your order number and the email used at checkout so we can find the purchase quickly.
School purchase orders
Buying resources with school or district funds? See the purchase-order instructions, generate the paperwork you need, and learn how approved orders are fulfilled.
Product or download question
Not sure which resource fits your grade level or counseling need? Having trouble opening or using a file? Tell us what you purchased or what you are trying to find.
Customer account help
Use the same email address you used at checkout. Shopify will email you a secure sign-in code, so you do not need to remember a password.
Frequently asked questions
Quick answers for Bright Futures Counseling customers.
Where is my digital download?
Check the inbox for the email address used at checkout, including spam and promotions folders. If the download email is missing or the link is not working, email us with your order number and checkout email.
How do I find an order or receipt?
Sign in to your Bright Futures Counseling account with the email used at checkout to review your order history. Your order-confirmation email also includes the order details.
Where do I get help with IMPACT?
Use the IMPACT membership help page for receipts, billing, access, plan changes, pauses, school purchases, and cancellation.
Can my school use a purchase order?
Yes. Visit the school purchase-order page for instructions and the information your school needs.