Manage Your IMPACT Membership
Bright Futures Counseling
Your IMPACT membership
Need a receipt, help finding a lesson, or a change to your plan? Start here.
What do you need help with?
Get a receipt
Sign in to view your purchase history and download a receipt.
Update my payment card
Change the card used for your membership in Billing Info.
Find a resource or get access help
Looking for a lesson or small group? Try the site's chat assistant with your grade level and topic. For login or download problems, ask us for help.
Switch to annual
$390 per year, a $78 saving compared with twelve $39 monthly payments.
(Please email us after you upgrade so we can stop your monthly payments and make sure you aren't billed for both plans.)
Have my school pay
Get annual pricing, create an estimate, and find purchase-order information for your administrator.
Pause or cancel
Take a break, ask about a different payment schedule, or stop your next renewal.
Thinking about pausing or canceling?
If something isn't working, we may be able to help. Choose what's going on below.
Just need to cancel? Go to billing to cancel your next renewal.
It's more than I can spend right now
If you're on an annual plan, you can ask to switch to monthly billing at $39 per month when your current paid year ends. It's a smaller payment at a time, but costs more over a full year.
Prefer to keep your annual plan? Ask about paying in installments. We'll confirm availability, the total cost, the full-year payment commitment, and renewal terms first.
Your school may be able to cover annual access. If you need a break, see the $5 paid pause.
I need help finding the right resources
Try the chat assistant on this site. Tell it your grade level and what you're working on, like a friendship small group for third graders.
If a login or download isn't working, email us and let us know what happens when you try.
I need a break for a while
School break, leave, or a busy few months? Eligible monthly and annual members can choose a $5 monthly paid pause. Keep full access through your existing paid time, then choose one resource per paid pause month.
My school is going to pay
We can help move you to school-funded annual access. Send us a note so we can confirm your school access before stopping your personal payments.
I'm leaving school counseling or changing roles
If your school owns the license, it can be reassigned to another counselor. If you pay personally, you can stop your next renewal and keep access through the time you've paid for.
I have what I need for now
Thanks for being part of IMPACT. You can cancel your next renewal and use the curriculum for the rest of your paid term.
Something else
Send us a note about what's going on. We're happy to help if we can.
Before you cancel, keep your IMPACT benefits for just $5 a month
Need a little breathing room in your budget or your schedule? You don't have to say goodbye to IMPACT.
For just $5 a month, you can take a break from full membership while keeping a resource in your back pocket and protecting the benefits you've already earned.
- Keep something useful every month. Choose one IMPACT resource during each paid pause month, so you still have something ready when a student needs support.
- Protect your eligible member rate. Return to your original plan with your protected rate and billing schedule.
- Hold on to your milestone credit. The credit you've already earned stays with you while you pause.
- Keep the full access you've already paid for. Your reduced access begins after that time ends.
If you think you'll want IMPACT again, pausing gives you a way to spend less now and keep your connection to the resources you love.
When you're ready for full access again, choose Resume membership inside IMPACT. I'll help you return to your original plan.
$5 today, then $5 each month until you return or cancel the pause plan.
A few things to know
This option is available for eligible monthly and annual IMPACT plans. Use the email address associated with your IMPACT membership. If your plan is school-funded, billed through a different provider, or you're not sure about your eligibility, email me before purchasing so I can sort it out with you directly.
During reduced access, you can choose one resource each paid pause month and download that same resource again. Unused choices do not roll over. Professional development access pauses during reduced access. You'll continue to be eligible for new-resource emails according to your email preferences.
Full access resumes when your regular membership payment succeeds. You won't pay again for time you've already paid for. The $5 pause fee is not prorated or refunded for an early return.
Cancel your next renewal
Sign in to your billing account, select Cancel subscription under Billing Info, and finish the confirmation steps. You don't need to email us or request a pause first.
You'll keep access through the time you've already paid for.
Go to billing to cancelA few more answers
I'm a member. Why can't I access IMPACT?
Sign in to the IMPACT portal with the email you used for your membership. Check your welcome email or receipt if you're unsure which address you used. Creating a new account won't connect it to your existing membership. Still stuck? Email us for access help.
Why are my downloads paused?
If you joined the $5 paid pause plan, you keep full access through the time you already paid for. After that, you can choose one IMPACT resource during each paid pause month and download that same resource again. Unused choices do not roll over, and professional development access pauses during reduced access. Choose Resume membership in IMPACT when you are ready to return.
During regular full access, members on a monthly plan can download up to 10 different resources in a 24-hour period. If you reach the daily limit, your downloads open back up automatically within 24 hours. Members on annual and school-purchase plans have unlimited daily downloads during regular full access.
The daily download limit and the $5 paid pause are separate. Email me if you need download help.
Can I change from annual to monthly?
Yes. Email us before your annual renewal to arrange monthly billing at $39 per month after your paid year ends. Paying monthly costs more over a full year, but you can decide whether to continue each month.
I can't find my billing information. What should I do?
Your curriculum and billing have separate sign-ins. Use your membership email when you open your billing account. If your school pays, or your subscription still isn't listed, email us for help.