Bright Futures Counseling help
Get help with an IMPACT membership, a Bright Futures Counseling shop order, digital downloads, school purchase orders, or your customer account.
Need a payment receipt, card update, access help, plan change, temporary pause, school-purchase information, or cancellation? Our dedicated IMPACT help page walks you through the right next step.
Manage your IMPACT membership Open the IMPACT membership portal
Need a receipt, cannot find your download, bought the wrong resource, or have a question about a Bright Futures Counseling order?
Buying resources with school or district funds? See the purchase-order instructions, generate the paperwork you need, and learn how approved orders are fulfilled.
Not sure which resource fits your grade level or counseling need? Having trouble opening or using a file? Tell us what you purchased or what you are trying to find.
Use the same email address you used at checkout. Shopify will email you a secure sign-in code, so you do not need to remember a password.
Quick answers for Bright Futures Counseling customers.
Check the inbox for the email address used at checkout, including spam and promotions folders. If the download email is missing or the link is not working, email us with your order number and checkout email.
Sign in to your Bright Futures Counseling account with the email used at checkout to review your order history. Your order-confirmation email also includes the order details.
Use the IMPACT membership help page for receipts, billing, access, plan changes, pauses, school purchases, and cancellation.
Yes. Visit the school purchase-order page for instructions and the information your school needs.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
